Store Policies

Online Ordering

Welcome to janac online ordering. All prices are listed in Canadian dollars. We accept payment by cheque, money order, or credit card via PayPal.

By purchasing from janac you are giving your permission to receive our newsletter, please opt out on the first newsletter if you do not wish to receive subsequent information.

 

Shipping

When you order, the shopping cart will automatically calculate your shipping charge based on the shipping address and the cost of the products ordered. If you wish expedited shipping, please email for a quote. Please note the approximate shipping time in days. If your country is not listed, please contact us for shipping costs,


Canada

0-$100

$100.01 – $200

$200.01 – $300

$300.01 +

Ontario or Quebec
(1-3 days)
$10.00 $12.50 $17.50 $22.50
Outside ON or PQ
(3-6 days)
$15.00 $17.50 $22.50 $27.70

USA

Continental USA **
(7-10 days)
$15.00 $17.50 $27.50
(3-6 days)
$32.50
(3-6 days)

International

Europe **
(10-14 days)
$20.00 $25.00 $30.00 $35.00

Disclaimer:
Shipping prices are approximate. Shipping prices are based on shipping to your actual address. All shipping prices are in Canadian funds.

**We will contact you for additional payment if your shipping fee exceeds the quote in this rate guide.

 

Returns

returns from Canadian Customers

 

 

Dear Customer,

Thank you for ordering our janac product/s we hope you will be very happy with them.

However, if for any reason you need to return them to us, for an exchange or refund, please observe the following procedure. Returns and Exchanges must be within 10 days of receipt of package.

1. Contact us for a Return Authorization Number.
2. Return package by Canada Post/Expedited and pay for the postage

We will pay the shipping on one exchange, not on returns

Hopefully, you won’t have to return anything, but if you do please contact us immediately, so we can assist you.

janac- mastectomy wear

 

 returns from US customers

 

 

Dear Customer,

Thank you for ordering our janac product/s we hope you will be very happy with them.

However, if for any reason you need to return them to us for an exchange or refund, please observe the following procedure. Note: Returns must be made within 10 days of original purchase receipt.

  1. Contact us for a Return Authorization Number
  2. Return package by US mail and pay for the postage
  3. Complete the US Customs Declaration as follows:-
    • Check box “Other” – not Gift
    • Complete the Quantity and detailed description of contents , for example – 2 Mastectomy Forms or 1 Mastectomy Bra (make sure you put Mastectomy)
    • Write – Canadian Goods Returning to Canada – or check the appropriate box
    • In the section that says “For Commercial Items Only” put HS9021.39.0000

If we get a bill from UPS Brokerage because you did not complete the Customs Form properly, we will have to forward the charge to you.

Hopefully, you won’t have to return anything, but if you do please contact us immediately, so we can assist you.

We will pay for the shipping on one exchange, not on returns.

janac– mastectomy wear

 

returns from the rest of the world

 

 

Rest of the World – e-mail us for instructions

 

 

Privacy Policy

 

 

janac collects personal customer information for the sole purpose of facilitating your purchase and communicating with you in regard to your order. We respect your privacy and will not sell or distribute your personal information to others. From time to time we may contact you with regard to our product. We do not keep your personal information online.

Online Sales: The credit card information that is collected is done so through a secure server at PayPal.

Consent: By purchasing from janac you are giving your permission to receive our newsletter, please opt out on the first newsletter if you do not wish to receive subsequent information.